privacy policy

Privacy policy

Hi, and welcome to our website located at URL (the "Site"). This website is provided and operated by our company Paradise Floor Ltd ("we", "us" or "our"), a company registered in Hong Kong Special Administrative Region (SAR) of China. Our registered office is Unit 2302, 23/F, New World Tower 1, 18, Queen’s Road Central, Central, Hong Kong and our registered number is 2534976.

We take the privacy of your information very seriously and believe that it is important for you to know the type of information we collect from the Site and how we treat information we may receive from you. We collect customer information with a view to improving and personalizing your shopping experience. References to “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site.

By visiting the Site and purchasing any products via the Site ("Product(s)"), you accept to be bound by the practices described in this privacy policy ("Privacy Policy").


Collected information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience. When you place an order, submit your account information or participate in our promotions, we may collect and store the following personal information about you:

  • information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);
  • details of any requests for Products you make through the Site;
  • billing information such as your credit card number and expiry date; and
  • other information you generate as a result of Site interactions.

We will use your information collected online to process and fulfill your order. Your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as payment and shipping confirmations, or notify you of certain offers and new Products (subject to your right to opt-out).

In addition, we maintain a record of your purchase history, product interests, and whatever other details that might enable us to improve your shopping experience.

Analytics such as Site use and traffic patterns may also be considered to help us improve the design of our Site, the Products we make and exclusive services we offer.

You don't have to submit any information to our Site if you don't want to. However, without providing the requested information, you may be unable to access certain features of our Site, including placing an order or logging into any other of our user-related services.



1. What are cookies 

When you visit the Site we may store some information (commonly known as a "cookie") on your computer to improve your experience - because you know, that's how it works with almost all professional websites. Cookies are small pieces of data that a website transfers to your hard drive to store and sometimes track information about you. They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. They are widely used to ‘remember’ you and your preferences.

You can technically block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but it's important to note that restricting or disabling the use of cookies can limit the functionality of the Site, or prevent it from working correctly at all. Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Site. By using our Site you consent to our use of cookies.


2. Cookies we use

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Basically it means that if you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We also use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

We offer newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This Site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.


Information sharing with third parties

We will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law.

Straight talk: If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.


Links to and from other websites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions. In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

Straight talk: you are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, or otherwise) without our prior written consent, which we may grant or refuse at our absolute discretion.


Opt-out election

Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Account page.


Changes to this privacy policy

To better serve our customers, we may amend this Privacy Policy at any time at our sole discretion by posting the amended terms on the Site. All amended terms will automatically take effect on posting. Please check this Privacy Policy from time to time to inform yourself of any changes. In continuously using the Site, you confirm that you accept the amended terms of our Privacy Policy in full at the time you use the Site.


Contacting us

If you have any questions about this Privacy Policy, please contact us at